This Privacy Policy explains how Australia Biotech Lab ("we", "our", or "the Company") collects, uses, and protects your personal information when you visit our website or purchase our products. We are committed to safeguarding your privacy and ensuring compliance with Australian Privacy Principles (APPs) under the Privacy Act 1988.
When you use our website, we may collect personal information to provide you with the best experience and fulfill your requests. Personal information refers to any data that can uniquely identify you as an individual. Below is a breakdown of the types of information we collect and why:
a) Device Information
● Examples of Personal Information collected: Web browser version, IP address, time zone, cookie details, pages or products viewed, search terms, and interactions with the website.
● Purpose of collection: To load our website accurately for you, analyze website performance, and optimize your experience.
● Source of collection: Automatically collected using cookies, log files, web beacons, and similar technologies.
● Disclosure for a business purpose: Shared with analytics and marketing partners such as Google, Bing, and Facebook.
b) Order Information
● Examples of Personal Information collected: Name, billing address, shipping address, payment details (e.g., credit card numbers), email address, and phone number.
● Purpose of collection: To process your orders, arrange shipping, communicate order updates, manage payments, screen for fraud risks, and send marketing materials (if you opt-in).
● Source of collection: Directly collected when you place an order or interact with our website.
● Disclosure for a business purpose: Shared with payment processors (e.g., Stripe, PayPal), fulfillment partners, and shipping providers.
c) Customer Support Information
● Examples of Personal Information collected: Name, contact details, and any information you provide when contacting us for assistance.
● Purpose of collection: To resolve your inquiries or complaints and improve our customer service.
● Source of collection: Collected directly when you reach out to us.
● Disclosure for a business purpose: This information is not shared with external vendors.
We use your personal information for the following purposes:
● To process your orders and deliver products or services.
● To communicate with you regarding your account or orders.
● To personalize your experience on our website.
● To comply with legal requirements and prevent fraudulent activities.
If you consent, we may send you promotional offers and updates. You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
We may share your personal information with trusted third parties to facilitate our business operations, including:
● Payment Processors: For secure payment processing.
● Shipping Providers: To fulfill and deliver your orders.
● Analytics and Advertising Partners: To improve our website and marketing strategies.
We will never sell or rent your personal information to third parties.
We take data security seriously and have implemented measures to protect your personal information, including:
● SSL encryption for secure online transactions.
● Restricted access to personal data to authorized personnel only.
● Regular security audits and updates.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to remember your preferences and provide personalized recommendations.
You can manage or disable cookies through your browser settings, but please note that some features of our website may not function correctly if cookies are disabled.
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately to request its deletion.
As an Australian resident, you have the right to:
● Access your personal information.
● Request corrections to your data.
● Withdraw your consent for specific data uses.
● Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Australia Biotech Lab
Email: admin@aubiolab.com
Address: Level 35, Tower One Barangaroo, Sydney NSW 2000, Australia
Address：Level 35, Tower One Barangaroo
Sydney NSW 2000 Australia
Email：admin@aubiolab.com